Returns in the Model Shop

DaaaWorkshop makes every effort to ensure that every customer is fully satisfied with their purchases from us. This Returns and Refund Policy outlines the rights of customers and the applicable procedures for individuals residing in the European Union, the United Kingdom, the United States, and Canada.
This document should be read in conjunction with our Terms and Conditions.

1. Right of withdrawal from the contract (consumers in the EU)

If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract without providing a reason within 14 days from the date of receipt of the goods.

To exercise the right of withdrawal from the contract, you must inform us of your decision via the ticketing system available on our website by submitting a clear statement of withdrawal from the contract.

The goods must be returned without undue delay, no later than 14 days from the date you inform us of your withdrawal from the contract.

Unless the goods are defective or not as ordered, the cost of returning the product is borne by the customer.

2. Extended return policy (all customers)

Regardless of the rights granted by applicable regulations, DaaaWorkshop offers all customers the opportunity to return a product
within 30 days from the date of delivery, provided that:

the product has not been used and is in its original condition,
the product will be returned in its original packaging in an undamaged condition,
the customer provides proof of purchase.

We reserve the right to refuse to accept a return, issue a refund, or exchange the product if the above conditions are not met.

3. Non-returnable products

The following products are not eligible for return or refund unless they are defective:

custom-made or personalized products,
used products showing signs of use or damaged (unless damaged at the time of delivery),
digital products or downloadable content (if applicable).

4. Return procedure

To initiate the return procedure, you must submit a request via the ticketing system available on our website, providing your order details.

Return shipments sent without prior approval may be rejected.

Once the return request is approved, you must:

properly secure the product to prevent damage during transport,
return it to the address below:

Łukasz Seferyński
ul. Szkolna 39D
96-320 Mszczonów
Poland

The cost of return shipping is borne by the customer unless the return is due to our error (see point 7).

We strongly recommend using registered and insured shipments. DaaaWorkshop is not responsible for return shipments lost or damaged during transport.

5. Refund

Upon receiving and inspecting the returned product, we will inform you of the approval or rejection of the refund.

If approved:

the refund will be processed within 14 days (for EU customers) or within a reasonable time in accordance with applicable legal regulations,
the refund will be made using the same payment method used for the purchase unless otherwise agreed,
the costs of the original delivery are not refundable, except in cases described in point 7.

We reserve the right to:

withhold the refund until the returned product is received,
issue a partial refund if the product in its packaging shows signs of use, is damaged, or lacks components for reasons beyond DaaaWorkshop's control.

6. Shipping costs refund

Shipping costs (including return shipping costs) will be refunded only in the following cases:

the product was damaged during transport,
the customer received the wrong product,
the product is defective or damaged.

In such cases, DaaaWorkshop will cover reasonable return shipping costs.

7. Damaged, defective, or incorrect products

If the order arrived damaged, defective, or not as ordered, this must be reported within 7 days from the date of delivery
via the ticketing system available on our website.

The report should include:

the order number,
a description of the problem,
clear photos documenting the defect or damage.

Failure to report within the above timeframe may result in the denial of the claim to the extent permitted by applicable legal regulations.

8. Product exchanges

Only defective or damaged products are eligible for exchange.

Requests for exchanges must be submitted through the ticketing system available on our website.
Exchanges are subject to product availability.

We reserve the right to issue a refund instead of an exchange if justified.

9. Liability

To the maximum extent permitted by applicable law, DaaaWorkshop is not liable for:

damage resulting from improper use, handling, or storage of the product,
slight differences in color, grain, finish, or texture resulting from the natural properties of materials or the manufacturing process,
damage to returned products resulting from inadequate packaging by the customer,
delays, loss, or damage to shipments caused by external carriers,
indirect, incidental, or consequential damages

DaaaWorkshop's liability is limited to the amount paid for the product in question,
any implied warranties are excluded to the extent permitted by applicable law.

No provision of this policy excludes or limits consumer rights that cannot be excluded or limited under applicable law.

If you have any questions regarding returns or refunds, please contact us through the ticketing system available on our website.

Returns