Delivery

Shipping Policy

At DaaaWorkshop, we strive to process and deliver orders efficiently and safely. This Shipping Policy outlines the rules regarding shipping, delivery, and related responsibilities to customers worldwide.
 

1. Courier Companies

We ship orders via trusted carriers, including:

• InPost
• DPD
• DHL

The choice of carrier depends on the delivery location.
 

2. Order Processing

Orders are typically processed within1–5 business days.

Processing time may be extended during periods of increased demand, holidays, or product launches.

Orders are processed only on business days (Monday to Friday, excluding public holidays).
 

3. Delivery Time

Estimated delivery time depends on the destination country and the chosen carrier:

• Poland: 1–5 business days
• European Union: 3–12 business days
• United Kingdom: 5–15 business days
• United States and Canada: 7–21 business days

The provided timelines are indicative and do not constitute a guarantee of delivery.
 

4. Shipping Costs

The delivery cost is calculated during the order placement based on:

• the delivery location,
• the size and weight of the shipment,
• the selected shipping method.

All shipping costs are clearly presented before finalizing the purchase.
 

5. Customs, Import Fees, and Taxes

For international orders (outside the European Union):

• customs duties, import taxes, or handling fees may apply,
• all such fees are borne by the customer,
• DaaaWorkshop has no influence over the amount of these fees and cannot predict their value.
   

Failure to pay required customs fees may result in delayed delivery, return of the shipment to the sender, or its destruction.
DaaaWorkshop is not responsible for such situations.
 

6. Package Tracking

If the chosen shipping method allows it, upon dispatch of your order, you will receive information to track the shipment.

Please note that:

• some shipping methods (especially economical ones) may not offer tracking or may offer it to a limited extent,
• shipment status updates depend on the carrier and may appear with delays, which DaaaWorkshop cannot influence.
  
   

7. Delivery Issues

DaaaWorkshop is not responsible for delivery issues resulting from:

• the customer providing incomplete or incorrect address details,
• failed delivery attempts,
• not picking up the shipment from the pickup point or parcel locker (e.g., InPost locker),
• delays caused by carriers, customs authorities, or other factors beyond DaaaWorkshop's control.
   

If the shipment is returned for any of the above reasons, we may:

• require coverage of the reshipping costs,
• deduct shipping costs from the refund due.

8. Risk of Loss

The risk of loss or damage to the goods passes to the customer upon delivery of the shipment to the specified address or its collection from the designated pickup point or parcel locker.
 

9. Lost or Delayed Shipments

If delivery is significantly delayed or there is suspicion of a lost shipment, please contact us via the ticketing system available on our website.

In justified cases, we will assist in initiating an investigation with the carrier. However, please remember that:

• we are not responsible for delays on the part of carriers,
• claims are processed according to the procedures and timelines applicable to the respective carrier.
  
   

10. Damaged Shipments

If the order arrives damaged, this must be reported within7 calendar days from the delivery date via the ticketing system on our website.

The report should include:

• the order number,
• a description of the damage,
• clear photos documenting the damage.

Please keep the packaging, as it may be required during the claims process with the supplier.
 

11. Refused or Unclaimed Shipments

If the shipment is:

• refused by the customer or
• unclaimed and returned to us,
   

we reserve the right to:

• deduct the original shipping costs and return costs from the refund due,
• charge additional costs for resending the shipment.
  
   

12. Limitation of Liability

To the maximum extent permitted by applicable law, DaaaWorkshop is not liable for:

• delays caused by carriers or customs authorities,
• losses resulting from the customer providing incorrect address information,
• indirect, incidental, or consequential damages related to shipping.

In the case of customers from the United States, DaaaWorkshop's liability is limited to the amount paid for the specific order.

No provision of this Shipping Policy limits consumer rights that cannot be excluded or limited under applicable law.

For any questions regarding shipping, please contact us through the ticket system available on our website.

Call

509 474 684

Write

contact@daaaworkshop.pl